Shipping
As soon as the order has been placed, it is ready. Shipping is generally carried out within a minimum of 3 working days and a maximum of 30 working days.
Order Tracking
It is done using the AWB number received in the shipping confirmation email/sms, on the courier company’s website.
Delivery methods
The current methods that can be used to take possession of the products are: delivery by courier.
Delivery costs
The delivery cost is borne by the customer. It will be displayed at checkout in the Cart. Delivery will be made by Fan Courier.
You will be notified when the package has left us.
From the moment we hand over the package to the courier, the products can reach you in 1-2 working days (except Saturdays and Sundays and public holidays), at the address you sent us. However, there are also situations where the package will reach you after more than two days, but usually this depends on the courier. For this reason we cannot guarantee a minimum delivery time.
Delivery conditions
Ekiki Woodium will ensure the appropriate packaging of the products and will ensure the transmission of the final fiscal invoice.
If a product is not available, Ekiki Woodium will inform the customer about this situation.
The customer will be contacted by phone by the Courier in advance to obtain confirmation of his presence at the address and time selected at the time of validation of the Order on the website.
The customer undertakes to be present at the indicated delivery address, in the selected time interval, otherwise he will bear the transport fee related to a possible new delivery. The time interval can be changed, after selection, only with the Courier’s consent.
Product delivery details, including but not limited to the time required for delivery, do not constitute a contractual obligation on the part of Ekiki Woodium, without any party being able to claim damages from the other, in the event that any party may be or is harmed in any way following their violation.
The customer is obliged to sign the delivery note (AWB) presented by the courier upon delivery of the ordered products. Also, the customer will check if the products are damaged or if there are any shortages. Any technical problems or defects discovered when opening the parcel must be brought to the attention of the merchant within 24 hours from the date of delivery.